The Hodges Bay Resort & Spa Viral Mitigation and Policies and Procedures
The Hodges Bay Resort & Spa Viral Mitigation and Policies and Procedures were designed around and in response to the COVID-19 pandemic and detail the Standard Operating Procedures surrounding SARS-CoV-2 mitigation and COVID-19 identification and management. While these policies were instituted in response to the COVID-19 crisis the concepts and procedures as described in this document are applicable to viral concentration mitigation across a wide range of infectious pathogens.
The health and safety of our employees and guests is our number one priority.
Points of entry will be limited to allow our security team to conduct non-invasive temperature checks utilizing thermal cameras. Anyone displaying a temperature over 100.4°F[i] will be taken to nurses’ station/medical evaluation area for a secondary screening including a health declaration and a temporal temperature reading. Employees or guests confirmed to have a temperature over 100.4°F will not be allowed entry to the property and will be directed towards appropriate medical care.
Guests will be advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them while standing in lines, waiting for elevators or moving around the property. Restaurant tables, slot machines and other physical layouts will be arranged to ensure appropriate distancing. Employees will be reminded not to touch their faces and to practice physical distancing by standing at least six feet away from guests and other employees whenever possible. All resort outlets will comply with, or exceed, the standards of global health organizations and Ministry of Health Protocols.
Hand sanitizer dispensers are placed at key guest and employee entrances and contact areas such as driveways, reception areas, hotel lobby, restaurant entrances, meeting spaces, elevator areas, pools, spa and gym. Hand lotion, to prevent skin from drying out due to frequent sanitizing, will also be provided in guest rooms and throughout the back of house for employees.
Most employees[ii] are required to wear appropriate masks or face coverings, which will be provided by the resort[iii]. At the discretion of management, some employees based on the nature of their job and their risk profile may not be required to wear a face covering.
There will be health and hygiene reminders throughout the property including the proper way to wear, handle and dispose of masks and face coverings.
Signage will be posted throughout the property reminding employees of the proper way to wear, handle and dispose masks and face coverings, use gloves (in positions deemed appropriate by medical experts), wash hands, sneeze and to avoid touching their faces.
Our employees have been given clear instructions on how to respond swiftly to all presumed cases of COVID-19 on property. We will be ready to provide support to our guests. Employees are instructed to stay home if they do not feel well and are instructed to contact a manager if they notice a coworker or guest displaying or complaining of a cough, fever, shortness of breath, chills, a new loss of taste or smell, repeated shaking with chills, muscle pain, headache, sore throat or other known symptoms of COVID-19.
Employees and guests who are exhibiting any of the symptoms of COVID-19 while at the property are instructed to immediately notify their manager (employees) or hotel security at x5000 (guests or employees). Employees who are well but have a household member with COVID-19 are instructed to self-quarantine for 14 days[iv].
If we are alerted to a presumptive case of COVID-19 at the resort, we will work closely with our Resort Physicians and the Ministry of Health (MOH) to provide appropriate information and follow its recommended protocols.
[i] CDC Guidelines for Community Exposure
[ii] Advice on the use of masks in the context of COVID-19
[iii] Cloth Face Coverings
[iv] Discontinuation of Isolation for Persons with COVID -19 Not in Healthcare Settings